If you are not completely satisfied write or phone for authorization to
return within 30 days. We will be happy to exchange, issue a credit voucher
or refund. Merchandise must be in new/unused condition. Please state a
reason for the return i.e.. wrong size, defective because _____, etc. Custom
orders and custom printed or embroidered products may not be returned.
Comments and Returns
Questions or comments about an order should be made by email CR's Crafts Customer Service, in writing or by phone. All shortage
claims and returns should be made within 30 days. Please include a copy of
the invoice and a note explaining the reason for return with returned
merchandise. Indicate your preference: exchange, credit voucher or refund.
Processing and handling charges for reshipment of exchanges will be charged.
Because of fraud by phone solicitation, CR's Crafts has a call back policy
where we will not call back asking for personal or payment information. We
will contact you asking you to contact us with that information. All
information should be directed to our address or phone numbers as listed in
your catalog or on our web site.
Prices on this website immediately supersede all previous catalogs. Prices
are subject to change without notice. We use our buying power to hold prices
down and reduce prices when we can.
Visa, MasterCard, Discover, and American Express are accepted on the web site.
Payment must accompany all mail in orders. Personal checks or money orders are
also accepted for mail in orders. Upon receipt and approval personal and company
checks clear the same day for immediate shipment. Be sure to include the expiration
date and CVV # on credit card orders. All returned checks are automatically sent
by our bank to a check recovery service and a service fee is charged.
No payments of any type drawn on a foreign entity are accepted. This includes
money orders and checks from CANADA even if in US dollars.
Iowa shipments must include sales tax at the rate in effect for the delivery
address. Currently this varies from 5 to 7%.
Your order will be shipped via UPS, FEDEX, or USPS. We must have a street
address to ship UPS or FEDEX. All Canada, Hawaii, Alaska are shipped via the
USPS. Express shipping is available and is billed by package weight plus
handling. Most orders are shipped the same day. Sorry no CODs.
Continental 48 States, APO and FPO addresses.
Up to $15.00 .....$5.77
$15.01 to $30.00.....$6.64
$30.01 to $50.00.....$7.79
$50.01 and up..........$8.99
Next day, 2nd day, 3 day select, priority mail - Actual shipping and insurance cost plus $3.00.
Alaska, Hawaii, AS TT, GU, CM, PR, VI addresses.
Actual shipping and insurance cost plus $3.00.
Canada and Foreign Orders
Actual shipping and insurance costs plus $3.00.
First Class, Priority mail or FedEx (Priority starts at approx. $21)
First Class has a 4# weight limit. (Post Office has delivery confirmation not tracking.)
We do not sell internationally on eBay or Marketworks but we do sell internationally from this web site.
New catalogs are generally mailed in Aug/Sept. New products and specials are
sent with orders, please add these to your catalog. See the new products
section of the web site for our latest products. Sign up for email news
letters and specials at www.crscraft.com.
Kits contain all materials needed except stuffing and glue, if required.
Patterns are included in All Kits. Doll kits include materials for clothing
as stated in the description. Shoes, socks and accessories are not included.
We will back order items we expect back in stock within 30 days provided
they amount to at least $20.00. If you do not want items back ordered, be
sure to check no backorders on each order blank or remove the items from
your cart. Reorders for items not backordered will be charged shipping and
handling on the reorder. No back orders outside the continental 48 States.
When writing for information, please enclose a self-addressed stamped
envelope for a reply. Do not send an envelope for catalog requests.
We deal with hundreds of vendors and can special order most products they
carry. Enclose a self-addressed stamped envelope with your inquiry for
price and minimum quantities include the vendor information and part number
if possible. Special orders may not be returned.
We will quote on large quantities of a single item. (Items under $5.00 each
65 or more or items over $5.00 each 26 or more.) This does not apply to
items with quantity breaks in the catalog.
Phone orders only. Part #99999 Be sure to specify the recipients name, address and amount.
We are closed the week of the 4th of July and the week between Christmas and
New Years. Order entry, customer service and shipping are closed during
this time. You can still place orders and check order status on our web
Use of this web site in any way including but not limited to ordering from this
site or our catalogs shall be goverened and construed by and enforced in accordance
with the laws of the State of Iowa. The parties consent to jurisdication
in Winnebago County, Iowa.